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Terms of Service

Last updated October 1, 2026

1. About these terms

These terms are an agreement between nujo, based in Ontario, Canada ("nujo", "we"), and the business that signs up ("you"). By creating an account or using nujo, you agree to these terms and to our Privacy Policy. If you sign up for a business, you confirm you are allowed to accept these terms for it.

2. The service

nujo captures inquiries from calls, texts and website forms, replies with AI, books appointments, sends reminders, follow-ups, quotes and invoices, and helps you keep track of your vendors. We may improve or change features over time. If we remove a feature you pay for, we will tell you first.

3. Plans and billing

• Plans are billed in Canadian dollars, monthly or yearly: Business Basic $79 a month or $869 a year (50 new customer conversations a month, 1 user) and Business Pro $149 a month or $1,639 a year (200 conversations, up to 3 users). A yearly plan is 12 months for the price of 11, paid up front. Add-ons on Business Basic are billed monthly on top of your plan: Review requests $19, Appointment reminders $19, Quotes & deposits $39, Invoices & Get Paid $9 and Vendors $9. All of them are included in Business Pro. Taxes such as HST are extra.
• A conversation is a new customer inquiry in a calendar month. If you go over your plan's limit, new inquiries are still saved, but AI replies and texts pause until you upgrade or the next month starts.
• Each plan includes a monthly SMS allowance shared by all texts, sent and received (AI replies, missed-call texts, alerts, add-ons and vendors): Business Basic 300 SMS and Business Pro 900 SMS a month. Extra texts are $0.03 each, billed after the month ends. We warn you in the app at 80%, 90% and 100% of your allowance, and you can choose to pause texting at 100% instead of paying for extra texts.
• Payments are handled by Stripe. Your plan renews each month, or each year on a yearly plan, until you cancel.
• The founding offer is for the first 20 businesses on any plan (Business Basic, Business Pro, Multi-Location Basic or Multi-Location Pro): 50% off your first 2 months on monthly billing, or 12 months for the price of 10 on your first yearly plan. After that, you pay the plan's regular price. Founding price lock: as long as your subscription stays active on the same plan, its regular monthly or yearly price will not go up, even if we raise prices for new customers. The lock ends if you cancel, or if you change plans. Usage rates (extra SMS and minutes) and add-on prices are not locked. Joining the founding list before launch is free and does not commit you to buy. Promotional offers apply as described when you sign up and end when their stated period ends.
• We may change prices with at least 30 days' notice by email or in the app. The new price applies from your next billing date after the notice.

4. Cancelling

You can cancel anytime from Settings > Plan & billing. Your plan stays active until the end of the month or year you've paid for. We don't give refunds for partial months, except where the law requires. If you cancel a yearly plan within 14 days of your first yearly payment, we refund the unused months; after that, unused months aren't refunded. You can ask us to export or delete your data when you leave.

Multi-Location plans (Multi-Location Basic and Multi-Location Pro)

• Multi-Location Basic is $249 a month or $2,739 a year (up to 5 locations, 500 AI call minutes and 1,200 SMS a month). Multi-Location Pro is $499 a month or $5,489 a year (up to 12 locations, 1,500 AI call minutes and 3,200 SMS a month). A yearly plan is 12 months for the price of 11, paid up front. Multi-Location plans include nujo Core and every add-on (Review requests, Appointment reminders, Quotes & deposits, Invoices & Get Paid and Vendors), so no separate Business Basic or Business Pro plan is needed.
• Extras are billed monthly: an additional location is $39 a month and an additional AI agent is $69 a month.
• Usage beyond your monthly allowance is billed at the end of the month at your plan's rate: Multi-Location Basic $0.20 per extra AI call minute and $0.03 per extra SMS; Multi-Location Pro $0.15 per extra minute and $0.03 per extra SMS. We warn you in the app at 80%, 90% and 100% of your allowance. You can choose to pause texting at 100% instead of paying for extra use.
• On a yearly plan, extra usage and extras are still billed each month. If you cancel a yearly Multi-Location plan within 14 days of your first yearly payment, we refund the unused months; after that, the plan stays active until the end of the paid year and unused months aren't refunded.
• Allowances, overage rates and prices may change with at least 30 days' notice, as described in section 3.

5. Customer payments

If you take deposits or invoice payments through nujo, you connect your own Stripe account and money goes straight to you. A processing fee of 3.5% + 30¢ per customer payment is taken before the payout. You must also follow Stripe's terms. You are responsible for your refunds, chargebacks and taxes on your sales.

6. Your responsibilities

• Keep your password safe, and give access only to your own staff.
• Give accurate business information, prices, hours and services, so the AI can answer correctly.
• Follow Canada's anti-spam law (CASL) and all other texting and privacy laws. Only text people who contacted your business or otherwise agreed to hear from you. Honour STOP requests (nujo does this automatically).
• Tell your customers how you use their information, including that replies may be written by AI.
• Don't use nujo for spam, illegal activity, harassment, or anything that could harm the service or other businesses using it.

7. AI replies

AI replies are generated automatically and can sometimes be inaccurate or incomplete. You can review every conversation and step in at any time. You are responsible for the prices, bookings and promises your business makes to its customers.

8. Phone numbers and texting

Texting and missed-call features use phone numbers provided through Twilio. Delivery of texts and calls depends on phone carriers and is not guaranteed. If your account closes, the number assigned to your business may be released.

9. Your data

Your business's data, including your customers' information, belongs to you. You let us use it only to provide and improve the service for you, as described in our Privacy Policy. We do not sell it.

10. Availability

We work to keep nujo running at all times, but we can't promise it will never be interrupted. We may do maintenance, and outside services such as phone carriers and payment processors can have outages.

11. Suspension

We may suspend or close an account that doesn't pay, breaks these terms, or puts the service or other people at risk. Where we can, we will warn you first and give you a chance to fix the problem.

12. Limits of liability

nujo is provided "as is". To the extent the law allows, we are not responsible for lost profits, lost jobs or indirect damages. Our total liability for any claim is limited to the amount you paid us in the 3 months before the claim.

13. Changes to these terms

We may update these terms. If a change is significant, we will tell you at least 30 days before it takes effect. If you keep using nujo after that, you accept the new terms.

14. Law

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. Any dispute goes to the courts of Ontario.

15. Contact

Questions about these terms: support@getnujo.com.