Legal
Privacy Policy
Last updated October 1, 2026
In short: nujo helps service businesses answer and book their customers. We collect only what the service needs to work, we use trusted providers to run it, we never sell personal information, and you can ask us to see, correct or delete your information at any time by emailing support@getnujo.com.
Who we are
nujo is a software service based in Ontario, Canada. It captures customer inquiries for service businesses, replies with AI, books appointments and sends follow-ups. This policy explains how we handle personal information under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
This policy covers three groups of people:
- Business clients: the businesses that sign up for nujo, and their staff who use it.
- Their customers: people who call, text or fill in a form to contact a business that uses nujo.
- Website visitors: people who visit getnujo.com or send us a demo request.
What we collect
| From | What |
|---|---|
| Business clients | Name, business name, email, phone numbers, password (stored only in scrambled, hashed form), business settings, services and hours, and plan and billing status. If they use Vendors: the supplier names, contacts, phone numbers, emails and texts they save. Card details are entered on Stripe's pages and never stored by nujo. |
| Their customers | Name, phone number, address or service location if they share it, the messages they send and receive, call records for missed calls, appointment details, quotes, invoices and payment status, and star ratings from review requests. |
| Website visitors | If you join the founding list or email us: your name, business name, email, phone, type of business and anything you write to us. The website does not use tracking or advertising cookies. |
The nujo app uses a small sign-in cookie to keep you logged in. It is not used for tracking or advertising.
How we use it
- To run the service: show leads to the business, write and send replies, book and remind appointments, send quotes, invoices and follow-ups, and alert the business owner about new inquiries.
- To bill business clients and process customer payments.
- To keep the service secure, prevent spam and abuse, and fix problems.
- To answer your questions and demo requests.
- To email founding-list members about the launch and their spot. Every email lets you unsubscribe, as Canada's anti-spam law (CASL) requires.
We do not sell personal information, and we do not use customers' messages for advertising.
AI-written replies
When a customer contacts a business that uses nujo, the conversation is sent to our AI provider, Anthropic, to write a reply. If a business uses Vendors, texts from its suppliers may also be sent to Anthropic for a one-line summary. The business can see every message and can take over the conversation at any time. Replies are written by AI and may occasionally be wrong. Anything important, such as prices or appointment times, is confirmed by the business.
Businesses control their customers' information
When nujo handles information about a business's customers, it does so on behalf of that business. The business decides how it is used to serve its customers. If you are a customer and want to access or delete your information, you can contact the business directly or email us and we will help.
Providers we use
We share information only with the providers that run parts of the service, and only what each one needs:
| Provider | What they do | Where |
|---|---|---|
| OVHcloud | Hosts the nujo app and its database | Canada |
| Anthropic | Writes AI replies | United States |
| Twilio | Sends and receives texts and handles calls | United States |
| Stripe | Subscriptions, card payments and payouts to businesses | Canada and United States |
| Zoho | Our support email | Varies by Zoho data centre |
| Netlify | Hosts this website | Global network |
Some of these providers process information outside Canada, mainly in the United States. There, it may be accessible to courts and authorities under local law. We choose providers that protect information with security standards comparable to ours.
Social media
If you follow or message nujo on Facebook, Instagram or YouTube, those platforms handle your information under their own privacy policies. We see only what the platform shows us, such as your name and your messages.
Text messages
Businesses use nujo to text people who contacted them first, for example after a missed call or a website inquiry. Anyone can reply STOP to stop texts from that business number, and nujo respects it right away. Standard message and data rates may apply.
How long we keep it
We keep information while a business's account is active so the business can see its history. When a business closes its account, or when you ask us to delete your information, we delete it from the live system within 30 days. Backup copies are replaced on a rolling schedule and are gone within about a month after that. We may keep billing records longer where the law requires it. Founding-list details are kept until launch and while we are in touch with you about it; ask anytime and we will remove them.
How we protect it
All connections use HTTPS. Passwords and sign-in sessions are stored in hashed form. Each business can see only its own data. The server is protected by a firewall, and the database is backed up daily. No system is perfectly secure, but if a breach ever puts you at real risk of significant harm, we will tell you and report it as PIPEDA requires.
Your choices and rights
- Ask what personal information we hold about you and get a copy.
- Ask us to correct information that is wrong.
- Withdraw your consent, for example by replying STOP to texts or closing your account.
- Ask us to delete your information.
Email support@getnujo.com. We answer within 30 days. If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.
Children
nujo is a business tool and is not meant for children. We do not knowingly collect information from children under 13.
Changes to this policy
If we change this policy, we will update the date at the top. If a change is significant, we will tell business clients by email or in the app before it takes effect.
Contact
Questions about privacy go to our privacy contact at support@getnujo.com.